How can I contact you?
Click on the Customer Service link on the bottom menu for all of our contact information.
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I received my order but some of the CDs arrived open. Are they used?
NO! We do not sell used CDs. Shrinkwrapped CDs tend to be a convention done for North America. Many of the CDs we import arrive from Europe without shrink wrap although some exporters ship us sealed discs - we have no control over this.
Each CD we sell is factory fresh and guaranteed.
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What happens if an item I order is out of stock?
You will only be charged for the items which we can supply you with. We like to ship quickly and not hold up orders. Because of the volatility of our inventory it is impossible for us to backorder titles at this time.
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What if I need to return a CD?
The only type of return we accept is for defective merchandise. We will exchange a defective CD for the same title only. Naturally if you were accidentally shipped the wrong title we will send you the correct title upon receipt of the disc to be exchanged. You will be credited for the cost of postage on the exchange.
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The shipping rate to my country requires registered mail. Why?
Unfortunately the postal systems in certain countries have higher loss rates than others. We want to offer our services to you but the only way we can ensure delivery to you is if we send the parcel via registered airmail. Yes we know it's expensive!
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Stuff isn't staying in the shopping cart. What's up with that?
Make sure you have cookies turned on. This is not a government run conspiracy - we promise. You need to have cookies turned on in your browser or the shopping cart won't be able to retain items you place in it.
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Do I have to pay with a credit card?
Not at all. We welcome payment via money order or personal check. If this is your preferred method of payment it is suggested that you contact in advance to confirm availability. We only issue credit slips - no cash refunds. If you want to avoid getting a credit slip check with us first and we'll gladly set the items aside for you.
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